Customer Experience Training Professional
Bangsar

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Customer Experience Training Professional, your focus will be a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

• You will deliver excellent customer service and manage the needs of our customers (internal and external) through our communication channels (phone and email), such as receiving high volume customer enquiries, orders or any associated item.
• Processed all orders, by entering into the system, schedule materials, monitoring delivery dates to meet OTTR; and provide status update to customer / Sales personnel for order
• Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards
• Create and maintain customer accounts in database (SAP)
• Monitor daily Order status and work with customer for order arrangement
• Liaise closely with Sales, Logistic & Material team in driving action to satisfy customer order requirement & delivery performance
• Coordinate with internal team to resolve customer issue, including sales & logistic related complaint
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• Perform administrative duties, reports and special projects associated with Customer Support

YOU MUST HAVE

• Relevant Diploma or Degree with minimum 3 years working experience in order management and CS and order fulfillment
• Knows SFDC and SAP - proficient level. Knowledge in SAP (order management package), and Proficient in MS Office application
• Customer service with order management experience. Excellent Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills excellent command of English and Korean.
• Knows shipping incoterms, shipping methods, warehouse process, transportation delivery and customer pickup scheduling.
• Done follow-up with planners and factory.
• Good in Excel and MS office - proficient level
• Excellent personality traits; Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Analytical thinking and high problem-solving skills.
• Effective Team Player, high level sense of urgency and responsibility with the ability to Work Independently
• Ability to speak local dialect will be an added advantage.

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Additional Information

• JOB ID: HRD252615
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 2000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt