• - Provide high-quality written support to merchants and end customers, no phone calls, just smart, thoughtful messaging. 
• - Use logic, empathy, and efficiency to meet performance goals and deliver excellent service. 
• - Identify and escalate urgent issues to your Team Leader to ensure smooth operations. 
• - Share ideas and feedback to help improve team processes and the overall customer experience. 
• - A positive, energetic work environment with supportive teammates and engaged leadership.
• - Monday to Friday workweek, 9:00?18:00
• - Real opportunities for professional growth in a fast-growing, global company.
• - The chance to be part of a professional, ambitious, and fun team.
• - Attractive terms and a competitive compensation package.

• - Fluent English ? both written and spoken, is a must. 
• - Clear, kind, and concise communication skills. 
• - Strong multitasking and time management abilities. 
• - A proactive, problem-solving mindset with a service-first attitude. 
• - A team-oriented spirit and a desire to learn and grow 
• - Must be located in Melbourne.
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* This is a hybrid position with 3 days in our Melbourne office and 2 days remote.