Introduction

1. This position will support Korea, Japan cluster and work in People (Employee) Services.
2. Acts as the first point of contact for employees for a specific part or all general HR topics in Shared Services, ensures accurate and effective follow-up on cases to deliver the best employee experience.
3. Provides self-service support, supporting all other HR administrative processes and prompt inquiry solving.
4. Acts as the liaison between “People (Employee) Services” and Expertise departments by executing operational activities.
5. Participates in projects and making sure new (labor conditions) policies and processes are implemented smoothly within “People (Employee) Services” with continuous improvement focus and knowledge sharing across the team.

Job Description

1. Handles transactions from system (Employee inquiries/requests) for first contact, registration, escalating and resolving in a professional and efficient manner - in a first time right and end-to-end way of working in daily operation.
2. Handles all transactions, operational tasks and quality checks, deals with implementation of new processes and identifies underlying issues. 
3. Resolve operational issues and collaborates across teams to ensure structural improvement and/or expectation management is in place. 
4. Identifies and implements data driven improvements in collaboration with other colleagues to minimize waste time, increase efficiency and improve quality & employee satisfaction.
5. Participates in projects, representing the team. 
6. Responsible for own KPI delivery, performs deep dives and takes action if KPI is off-track. Report out of team KPI's towards internal stakeholders.
7. Other ad-hoc HR process and operations with the support of Operations Manager.

Education and Experience

1. Bachelor’s degree or above.
2. 2 ~ 4 years’ relevant working experiences in HR field. (*Experience in Workday is preferred) 

Personal Skills

1. Fluent speaking and writing skills in both Korean and English.
2. Proficient in systems and process manual.
3. Communicates clearly and concisely with stakeholders.
4. Learns fast and picks up tasks quickly.
5. Strong analytical and problem-solving abilities.
6. Ability to work effectively in fast-paced environment with team and diverse stakeholders.
7. Proactive and detail-oriented.