Duties:  The Visa Assistant (NIV/IV) performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) and immigrant visa (IV) services, in accordance with the Visa Unit’s standard operating procedures and established visa processing guidelines.  Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work.  Customer service focus is essential in a Visa Unit that addresses a wide range of applicants in person and via correspondence daily.  The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.  The job holder is fully cross trained to function in any role as required by visa demand and scheduling, this can include the ability to rotate between the NIV and IV sections if necessary.  Perform other duties as needed.  
 

Experience: Minimum two years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required. 

Language: This may be tested: 

Level III (Good working knowledge) Speaking/Reading/Writing English and Level IV (Fluent) Speaking/Reading/Writing Korean is required.  Shortlisted applicants will be invited to take an English language test unless official English language test scores (TOEIC scores of at least 785/ TOEFL scores of at least 72) are submitted with application. 

*Do list all your language skills (including your first language).  Failure to list all the required language skills needed for the position will automatically disqualify your application.  

Education Requirements: Completion of two years of college or university studies is required.