The Korea Welcome Center (KWC) Supervisor serves as the Manager for Mission Korea’s Welcome Center and the Management analyst expert of the KWC. The incumbent provides expert guidance, oversight, and recommendations for a complex customer service operation that spans the entire scope of management operations, providing support to all ICASS services subscribing customers.  The incumbent is the primary liaison for section heads, agency heads, and service providers for customer service issues within Mission Korea and provides substantive advice to the Management Counselor on a broad range of operations including process improvements and areas of success.  The incumbent supports the management section with facilitating check-in/check-out, providing information liaising with host country officials to obtain visas, and residence cards for foreigners; liaising with United States Forces Korea (USFK) counterparts on issues impacting USDH employees and family members; educating customers; and working directly with Embassy Management sub-sections to ensure customers receive services in accordance with post policies.  Performs other duties as needed. 
 

Experience:
A minimum of three years of work experience in office management or administration field is required.  A minimum of one year of supervisory experience is required.

Language: 
“This may be tested” 
Level IV (Fluent) Speaking/Reading/Writing English and Korean is required.  Shortlisted applicants will be invited to an English language testing unless an official English language test scores (TOEIC scores of at least 945/ TOEFL scores of at least 95) are submitted with application. 

*Do list all your language skills (including your first language).  Failure to list all the required language skills needed for the position will automatically disqualify your application. 

Job Knowledge:
Comprehensive knowledge of management, customer service, and administration. 

Skills And Abilities:
Strong interpersonal, presentational, organization, and drafting skills required. Must have considerable tact and diplomacy in person-to-person contacts with all personnel.  Excellent skills in creating documents using Microsoft Office.  Possess ability to appreciate cultural sensitivities.

Education Requirements:
At least two years of full-time study at college or university is required.