Technical Support Officer

Montreal, QC, Canada

Job Description

THE ORGANIZATIONAL SETTING

Under the guidance of the Director of the Capacity Development and Implementation (CDI) Bureau, the Technical Support & Quality Assurance (TSQA) Section is responsible for fulfilling in a timely and efficient manner, the development of technical requirements, terms of reference for project experts, technical inputs for project development and implementation, specifications for goods and services, and tender evaluations. 

An additional critical role of TSQA is to provide technical clarifications and ensure technical quality assurance during the implementation phase of projects originating from CDI. This is carried out in strict accordance with ICAO's procurement rules and regulations. Concurrently, the Section assists Member States in aligning with and implementing ICAO Standards and Recommended Practices (SARPs).
 

MAJOR DUTIES AND RESPONSIBILITIES

Function1 (incl. Expected results)

Under the guidance of H/TSU, serves as a senior technical officer responsible for the provision of specialised technical support in the procurement of aircraft, engines, aeronautical systems, and airport-related equipment and services for the Technical Cooperation projects of ICAO, achieving results such as:

• Oversee and review purchase requisitions ensuring technical completeness and appropriateness; liaise with field and/or FOS personnel as necessary.
• Review system design documentation, proposals, and implementation activities.
• Review site survey results submitted by field staff, consultants, or the Senior Technical Officer.

Function 2 (incl. Expected results)

Assists the Technical Support Unit (TSU), prepares and evaluates technical specifications and supports technical negotiations, as well as oversees and evaluates bidder lists, achieving results such as:

• Prepare or review specifications and/or terms of reference for incorporation in tender or requests for quotation.
• Develop budgetary and technical support service estimates.
• Develop evaluation criteria for specifications or request for tenders.
• Evaluate (or assist in the evaluation of) tenders or bids received.
• Participate in technical negotiations with potential suppliers.
• Contribute to the preparation of the technical elements of contracts or purchase orders. 

Function 3 (incl. Expected results)

Arranges acceptance tests, factory inspections, and commissioning of equipment/systems, achieving results such as:

• Coordinate acceptance tests/factory inspections as necessary, and site acceptance.
• Coordinate activities of technical consultants in preparation of specifications, technical evaluation of bids, negotiations, or any other assigned tasks.
• Arrange commissioning of equipment/systems in the field.
   

Function 4 (incl. Expected results)

Assists the Technical Support and Quality Assurance Section (TSQA), achieving results such as:

• Supervise follow-up activities involving day-to-day technical questions on contracts and purchase orders for projects and Headquarters.
• Assist in developing policies and procedures related to TSQA.
• Assist in the maintenance and updating of the specifications and technical data library.
• Propose new or improved technical specifications or terms and conditions for the technical management of project activities.
• Assist in identifying more cost-effective procedures on the recruitment of technical consultants.
• Determine need for technical consultants, formulate their terms of reference, and prepare Recruitment Requests.
• Assist in the preparation of budgetary pricing information. 

Function 5 (incl. Expected results)

Provides operational expertise in aircraft and aviation systems, with a focus on aircraft procurement and MRO achieving results such as:

• Advise on operational considerations in aircraft procurement and MRO decision-making, leveraging hands-on expertise as a former pilot.
• Ensure procurement and maintenance strategies align with operational efficiency, safety, and regulatory compliance.
• Bridge the gap between technical procurement teams and operational end-users to ensure the selected aircraft and systems meet real-world mission requirements.
• Manage the end-to-end procurement process for aircraft and aviation-related systems, e.g. flight inspection systems, ensuring alignment with operational and technical requirements.
• Develop and implement procurement strategies that integrate MRO considerations to optimize aircraft lifecycle costs and reliability.
• Develop and define technical specifications and operational requirements for aircraft, engines, and aviation systems, ensuring compliance with ICAO and international safety and regulatory standards.
• Lead and oversee technical evaluations of aircraft and engine procurement bids, ensuring suppliers meet both technical and operational criteria.
• Provide expert guidance in the technical and operational due diligence of aircraft and engine acquisitions, including lifecycle cost analysis.
• Define and oversee maintenance requirements for procured aircraft and aviation-related systems, ensuring long-term operational efficiency when required.
• Review MRO contracts, ensuring they align with industry best practices and regulatory requirements. 
• Conduct or oversee aircraft and engine inspections, factory acceptance tests, and post-delivery audits to ensure operational suitability and compliance.

Function 6 (incl. Expected results)

Performs other related duties, as assigned. 

QUALIFICATIONS AND EXPERIENCE

Educational background

• A first-level university degree in engineering, aviation, or a related technical field is required. In lieu of a degree, extensive relevant professional experience in the operation and maintenance of aeronautical systems and equipment may be accepted.
   

Professional experience and Knowledge 
 

Essential

• Three years’ experience or more in operation/maintenance of aeronautical equipment and systems (air traffic control, avionics, communications, radar, electrical, airport equipment, VHF communications, ADS, Ground Handling Equipment, tower equipment) with progressive responsibility in operation/maintenance of advanced aviation technology.
• Excellent understanding of project implementation processes 
• Excellent understanding of procurement processes, of the UN and the public sector. 
• Results oriented and team worker. 
• Excellent writing and proofreading skills in English. 
• Demonstrated track record in editing technical-related content for readability and consistency. 
• Ability to think strategically, analyse and assess risks and propose solutions. 
• Experience with business process analysis, reengineering and optimization. 
• Familiarity with UN terminologies. 
• Demonstrates openness and adaptability to change and ability to manage complexity. 
• Attentive to details, able to multi-task and meet deadlines. 
• Excellent communication skills 
• Excellent computer skills. 

Desirable

• Practical experience in planning, acquisition, installation and acceptance (factory and site) of aeronautical systems and facilities, in supervising and coordinating the work of staff with different skills, education and qualifications.
• Familiarity with ICAO, its functions and Standards and Recommended Practices (Annexes 1 through 18).
• Knowledge of ICAO’s international activities in developing and implementation of standards and recommended practices in areas related to flight operations, airworthiness, communication, navigation, surveillance and air traffic control.
   

Language Skill

Essential

• Fluent reading, writing and speaking abilities in English and Spanish.

Desirable

• A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian).
   

COMPETENCIES

Professionalism: Sound knowledge in the acquisition, implementation and operation of technology and infrastructure related to CNS-ATM, aircraft and aviation systems, as well as sound knowledge of ICAO’s standards in expertise. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; show persistence when faced with difficult problems or challenges; remains calm in stressful situations. 

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. 

Technological awareness: In-depth knowledge of Microsoft Office. Knowledge of project management tools. Knowledge of ERP system. Knowledge of Microsoft Project or equivalent.

CONDITIONS OF EMPLOYMENT

The expected duration of the assignment for this post is ongoing.

This is a full-time position. 
 

HOW TO APPLY

Interested candidates must complete an on-line application form. To apply, please visit ICAO's e-Recruitment website at: ICAO Career Website

NOTICE TO CANDIDATES

ICAO does NOT charge any fees or request money from candidates at any stage of the selection process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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Job Info

• Job Identification27134
• Posting Date06/12/2025, 11:33 PM
• Apply Before06/30/2025, 12:59 AM
• Job ScheduleFull time
• Locations Montreal, QC, Canada
• Vacancy Timeline2 Weeks

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