주요업무내용

Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions.

Guest Relations
- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
- Embrace loyalty and connect them to our brands or hotels at every opportunity.
- Support loyalty programs by enrolling customers at every opportunity.

Reservation Services
- Verify all reservation information with customers to ensure accuracy.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to customers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.
- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
- Input and access data in the reservation system by entering correct information into proper fields.

Communication
- Share the process for follow-up on any guest case issues to ensure the guest knows what happens next.
- Utilize all resources to stay up to date with new standards initiated by CEC
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

주요알림내용

이 공고는 고용알선업체가 게재한 것으로써, 실취업처는 [KOTRA] Reeracoen Singapore(구인공고 게재 업체)가 아님을 알려드립니다.

파견업체 여부

위 공고는 파견업체 공고입니다.