We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: Cluster Marketing Lead, English, North East Asia 

Pay band: 7 / F

Location this role could be based: Hong Kong or Taipei or Seoul

Department: Marketing

Contract type: Indefinite

Role Purpose

The purpose of this role is to lead the development and implementation of the Cluster English marketing strategy and plans, ensuring alignment to regional & global marketing strategy. The Cluster Marketing Lead, English, NEA will work with the regional and Hong Kong, Taiwan, Korea and Japan organization teams to ensure that marketing programmes deliver planned business targets. He/She will also provide professional marketing expertise to the English Business Unit within the region, sharing relevant knowledge and expertise, and helping to ensure alignment with marketing strategy across the British Council.

Main accountabilities

Consultancy, analysis & problem-solving

• Applies core technical/professional knowledge, recognised best practice approaches and insight to develop marketing strategies and plans and resolve issues and risks.
• Conducts analysis based on insights and research and external trend/ market analysis to provide high quality and evidence-based marketing advice, recommendations, and plans.
• Presents complex information clearly, tailoring the presentation of findings to meet the needs of both British Council country and regional leadership audiences appropriately, as required.
• Builds an in-depth understanding of the specific operational context, opportunities, and challenges for English in the region to ensure the provision of marketing advice and plans is based on informed business insight.
• Proactively seeks colleagues’ feedback to monitor satisfaction with the standard of marketing advice and business support provided, enabling improvements to be made.

Leadership & management

• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
• Provides direction, advice and support to the regional marketing team on marketing strategies, plans and activities for English teaching brands and teaching centres.

Subject and Sector Expertise

• Develops and manages the cluster marketing strategy for English and Teaching centres, ensuring alignment to global marketing strategies and plans, cluster objectives and financial and business development targets and overarching global marketing strategy.
• Plans, delivers and evaluates cluster marketing strategies and activities across English teaching brands and teaching centres which are led by demand / lead generation campaigns and activities to drive conversions from leads to sales to meet Business Unit’s targets
• Ensures monitoring of marketing performance for teaching and teaching centres at regional and country levels
• Champions the capture and sharing of insight and analytics across marketing teams in the region, working together with the Regional Head of Insights and the Hub
• Provides proactive professional marketing advice and support to colleagues to ensure marketing for English is high quality, effective and compliant with relevant policies.
• Completes an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
• Uses a variety of resources and networks to maintain knowledge of developments in external policy, practice and regulation within their professional discipline.

Business Development

• Identifies opportunities for improvements to marketing for English and determines how to progress these, working collaboratively with the country sales and academic teams, English global marketing team and others where appropriate to ensure alignment and enable ideas, business opportunities and innovations to be shared.
• Demonstrates awareness of relevant governance arrangements that relate to the development of regional marketing strategies, plans and approaches for English.
• Makes recommendations to resolve specific issues but also offers ideas which contribute to the development of wider solutions to broader business challenges and problems.
• Oversees tracking of KPIs on a monthly and quarterly basis including CPA, CPE, budgets and conversions to sales

Commercial and financial management

• Using agreed corporate systems and processes, plans and manages the Cluster budget for English marketing activities, and conducts monthly and year-end reporting on income and expenditure, profitability and risk.
• Shows an understanding of value for money/cost effectiveness in the regional marketing strategies, plans and activities delivered for English teaching brands and teaching centres.
• Sustains effective Cost per Acquisition (CPA) of new sales against marketing spend and improves ROI.

Relationship and stakeholder management

• Actively participates in and contributes to the Marketing Community of Practice and network of marketing professionals.
• Builds a network of with external suppliers/providers/contacts to support effective service provision and knowledge exchange.

Role specific knowledge and experience

• Considerable experience in developing marketing strategies and plans within a large and complex organisation.
• People management experience leading large teams.
• Experience in the design and delivery of digital media plans to support programmes and products.
• Experience in providing direction, oversight and coaching on the delivery of marketing plans and activities.
• Experience in effectively negotiating budgets and resources with senior stakeholders.
• Substantial marketing/ sales experience (Desirable)
• Experience in a global organisation (Desirable)
• Knowledge of and experience in the education industry (Desirable)

Requirements

• Degree or professional qualification in marketing and communications or business or demonstrable level of equivalent experience.
• Postgraduate degree in a relevant field, e.g., marketing and communications and business studies or demonstrable level of equivalent experience. (Desirable)
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• The role may include occasional travel within the territory, region or internationally.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the locations with (Hong Kong or Taipei or Seoul) a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is NOT provided by the British Council for this role.  Relocation support is also NOT provided.

Closing Date: Wednesday, 28 February 2024 at 23:59 Singapore Time (GMT+8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.