주요업무내용

Customer/Client Experience
• Greet and welcome customers in a pleasant manner
• Accept inbound calls from customers/clients and address questions/issues/queries
• Respond promptly and effectively to customer/client requests, concerns, and complaints
• Maintain fruitful relationships with current customers and establish good relationships with new ones
Transaction Processing
• Process deposits, withdrawals and other banking transactions for customers/clients
• Ensure identification and signature are verified for all required transactions
• Accept cheques and cash for deposit, verify amounts and ensure accuracy of deposit slips
• Carry out requests for certified cheques, bank drafts, bill payments etc.
• Open and close accounts as required for customers/clients and conduct due diligence as per the Know your Customer (KYC), Client Identification Program (CIP), and AML/ATF Policy & Procedures
• Process foreign currency transactions (KRW, USD etc.) by applying daily T/T and cash rate
• Order cheques at customer/client request
• Monitor customer transactions for unusual or suspicious (and attempted suspicious) activity/transactions, and report such activity to Manager
• Record all transactions promptly, accurately and in compliance with bank procedures
• Assist customers/clients with performing banking services (utilization of mobile accounts; 1Q Banking)