Responsibilities

• Understand, manage, coach and own every aspect of your team’s performance to resolve technical issues with the vehicle from customers
• Be responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with Operations teams, Service Centers, Service Engineering and Supercharger Engineering
• Act as a champion of safety, efficiency, quality, and overall excellence in all of your actions and decisions
• Solve the highest level of customer inquiry to give a great driving experience
• Check the recorded issues and data in CRM / Vehicle Support System regularly and do prompt action to give customer satisfaction

Requirements

• 10+ years of experience in a call center or customer service industry with 3+ years of leadership experience
• Exceptional written and verbal English communication skills
• Ability to coach and cultivate a successful team
• Establish and maintain an encouraging and cooperative working environment
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Flexible schedule and availability for assisting team 24 by 7: team runs 24/7/365 to accommodate our customer’s needs
• Lead by emanating positivity and accountability
• Understanding of basic automotive techniques related to repair and servicing of automobiles