We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose
The main duty of the Business development Assistant is to contribute to increasing off-site contract income of the offsite business by delivering excellent customer services to potential and existing clients and providing efficient administration of the off-site business. The post holder will work in a highly performing team achieving ambitious targets and goals.

Role context 
•    Further expansion of the off-site business by contributing to the delivery of high-quality English language teaching contracts
•    Contribute to the internationalisation and globalisation of the Universities, schools and corporations by improving clients’ educational offer and English language standard
•    Establish good relationship with internal colleagues and external stakeholders in a professional manner
•    Organise the delivery of our teaching contract in an accurate and timely manner by liaising with clients, teachers and team members

 
Main accountabilities but not limited to the following: 
1. SALES & SALES SUPPORT

Account Management
Manage relationships with assigned new and existing corporate & educational clients and secure contract renewals by making sure to meet client expectations through regular follow up visits.

Product Knowledge  
Acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required. Observation of classes and ‘hands on’ experience of the products will be required. 

Sales meetings with potential clients
Identify sales opportunities mainly with existing clients of universities, schools and corporations, and ensure that our wide range of service portfolio, particularly when new products are developed, is presented in a highly effective way. Work closely with academic team to ensure our proposals are meeting client expectations.

Client liaison and follow up
Follow up with clients who have had an initial sales meeting but did not take up our offer with the purpose of offering them alternative solutions and/ or persuading them to purchase our services.

Offer Knowledge  
Acquire and maintain an excellent level of pricing and offer knowledge at all times. Liaison and training via sales and business managers will be required. A proactive approach, including input and feedback from client experience is expected.

2. DELIVERY

Work closely with Manager Corporate Clients, Corporate Clients Officer, Head of Business Development, Operations Manager and Academic Managers at all times to ensure the scheduling of classes/ programmes matches customer preferences and at the expected standards.

Ensure feedback from clients, students, teachers and other Teaching Centre stakeholders is sought at regular intervals, communicated to appropriate people and acted on.

Manage good relationships with teachers and make sure they are fully briefed about the clients, students and other operational related details such as attendance, feedback questionnaires, and grading.

Maintain a clear understanding of changing customer needs / preferences through evaluation and follow up meetings.

3. SUPPORT DUTIES
Maintain and update all databases and reports in a timely and accurate manner.

Administration
•    Ensure British Council policies and procedures are followed in terms of the Finance function; HR function; Equality, Diversity and Inclusion; and Child Protection
•    Ensure FABS /CRM/database records are maintained accurately and on time
•    Manage information created and received in compliance with the British Council’s information management standards, policies, the UK Data Protection Principles and local legislation

Other duties
•    to comply with the Standing Operating Procedures (SOP) as per the job requirement 
•    any other duties as designated by Line Manager and as agreed in Performance Agreement
•    attendance at regular professional development, training and skills programmes as required
•    full engagement with the performance management programme

Working hours will include evening work and occasional weekend work. Occasional domestic travel and regular visits to corporate and educational clients’ premises.

Requirements:
•    Written and oral communications skills in English (IELTS AC module 6.5)
•    Fluent in Korean
•    University degree

Role specific knowledge and experience:
Minimum/essential
•    Excellent communications skills
•    Sales or customer services work experience preferably in a service industry
•    Planning and organisational skills
•    Team working skills
Desirable
•    Working experience in language institution or education organization

Role specific skills:
•    Corporate and educational clients and young learners partners
•    Off-site business team members including academic team members 
•    Sales and Marketing team & Operations Manager
•    Internal Customers including Teachers and Teaching Centre Management Team

Further Information 
Pay Band – J (starts from KRW 2,124,000 per month) 
Contract Type – 1 year, renewable
Location – Seoul, Korea
Other Requirements 
– applicants must already have the right to live and work in Korea.
– Working hours will include evening work and occasional weekend work. Occasional domestic travel and regular visits to corporate and educational clients’ premises.

Closing Date: 3 August 2023 - 23:59 Singapore Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.