ITC supports micro, small and medium-sized enterprises (MSMEs) in developing and least developed countries to access international e-commerce through training and coaching on appropriate skills and processes to overcome the many barriers which may prevent them taking part in online trade. Launched in 2016, the former “E-solutions Programme”, now “ecomConnect Programme”, has shown how MSME’s may be accompanied in building their capability to select and prepare products, manage inventory, enter online marketplaces and organise promotional activities.

Under the overall guidance of the Chief, Sector and Enterprise Competitiveness, and the direct supervision of the Head Digital, Markets, and Connectivity, the Associate Programme Officer will be responsible for the following duties:

• Works with key clients to facilitate the development, implementation and evaluation of assigned programmes/projects.; monitors and analyzes specific aspects of project development and implementation; reviews relevant documents and reports; identifies problems and issues to be addressed and recommends corrective actions; liaises with relevant parties; identifies and tracks follow-up actions.
• Carries out basic research on selected aspects of programmes, operations and other activities, etc., to include collecting, analyzing and presenting data and other information required for the preparation of capacity development projects in the area of e-commerce development..
• Participates in survey initiatives; reviews, analyzes and interprets responses, identifies problems/issues and prepares preliminary conclusions.
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• Provides administrative and substantive support to consultative and other meetings events, and conferences, to include proposing agenda topics, identifying and proposed participants, preparation of background documents and presentations, and handling logistics.
• Undertakes outreach activities; participates in the development of training workshops;participates in and makes presentations on assigned topics/activities.
• Participates in field missions, including provision of substantive and administrative support, data collection, etc.
• Coordinates activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and preparation of related documents.
• Performs other duties as required.

• PROFESSIONALISM:
Knowledge of e-commerce. Awareness on digital trade global and regional trends and SMEs capacity building in digital trade is an asset. Knowledge and understanding of theories, concepts and approaches relevant to particular sector, functional area or other specialized field. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to assist with data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• TEAMWORK:
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• CLIENT ORIENTATION:
Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

A first-level university degree in business administration, management, economics or a related field.

Applicants who have completed an advanced level university degree (Masters or equivalent) in business administration, management, economics or a related field may be considered with 2 years of qualifying experience.

A minimum of four years of experience in project/programme management, administration or related area is required.

Experience with projects aimed at entrepreneurship development in e-commerce is desirable.

Experience working with Central Asian and MENA countries is desirable.

Experience within the UN common system is desirable.

Online community management experience is desirable.

For the position advertised, fluency in both English and Arabic is required. Knowledge of another official United Nations language is an advantage.

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

The conditions of service are governed by the United Nations Staff Rules and Regulations. This is a fixed term appointment for an initial period of one (1) year.
ITC champions workforce diversity, inclusion, gender equality and gender parity and considers all qualified persons - of all genders - equally, including those with disabilities, without discrimination or prejudice of any kind. ITC also offers attractive flexible work arrangements to help promote a healthy work/life balance and to allow all staff members to express and develop their talents fully.
Applications from women and nationalities from developing and least developing countries are particularly encouraged to apply.
Applicants will be contacted only if they are under serious consideration.
For information on salary and entitlements, please consult the International Civil Service Commission website: http://icsc.un.org

In accordance with the United Nations Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Candidates will not be considered for employment with ITC if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

ITC does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ITC are fraudulent and should be disregarded.