As the institutional representative of over 45 million businesses in more than 100 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. 

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organisation to the UN climate process – championing the needs of local business in global decision making. 

The convening power of our global network enables us to set rules and standards that facilitate over $10 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity and expertise. 

The operations branch of ICC’ Dispute Resolution Services is responsible for providing the framework within which all DRS stakeholders, including the International Court of Arbitration and its Secretariat, perform their work. DRS Operations is composed of several teams providing support services, managing tools & participating in projects which collectively support all DRS and case management activities.  

ICC DRS is hiring a Project Officer, DRS IT Solutions to provide support for the existing and future tools of the DRS ecosystem.  

The role 

• Provide ongoing support to internal & external users for all DRS tools and software (ICAbase, SICANAbase, SCIAB, EFIN*, ICC Case Connect, 360X, SAP etc) 
• Provide any user support (guidance, assistance etc), technical support, training or user materials (guides, FAQs etc) required to enable new and existing users to perform their roles 
• Assist in ensuring that core case management objectives remain unimpacted throughout digital transformation projects (payments, recaps, case closing, data entry and correction, document uploads, case creation, etc.) 
• Manage inboxes / incoming requests for support, coordinating with other departments if DRS IT Solutions / helpdesk cannot provide the required support 
• End-to-end follow up of user issue support (from user liaison, ticket creation, testing, implementation, control and follow-up) 
• Participate in testing the work delivered by the external developers  
• Provide clear and concise feedback for the external providers  
• Attend project status update meetings as required  
• Collaborate with individual department members to optimise the case management software  
• Prepare training materials  
• Participate in User Acceptance Tests for the new platform  
• Prepare and participate in user training as required  
• Perform various tasks required for digital transformation projects (meeting organisation and participation, document preparation, administrative tasks, reporting, research, staff support, tests, project follow-up and ticketing, etc.) 
• Assist as required in reporting on user support needs, volume and processes  

Requirements  

• A strong sense of customer service combined with excellent written and oral communication skills are a must 
• University degree in a discipline relevant to this position 
• Prior experience in arbitration, ADR and/or legal training field considered an advantage   
• Familiarity with project management principles and demonstrated ability to participate in projects an advantage 
• Good organisational, interpersonal skills  
• Ability to work on several projects simultaneously 
• Full ability to operate in an autonomous manner and to be proactive 
• Full ability to meet reporting obligations, communicate well as part of a team and adopt a transparent, coordinated approach to tasks and projects 
• Orientation to detail  
• Fluency in English & French, other languages a plus 

Terms and conditions  

The Project Officer reports to the DRS IT Solutions Manager 

Location: The position is based in Paris, France  

Type of Contract and duration: CDD – 18 months 

Start date: as soon as possible, ideally January 2023 

Compensation: Competitive, contingent on skills and experience  

How to apply: 

Interested candidates should send the following to: courtapplications@iccwbo.org   

• Cover note (one page maximum) highlighting key skills and experience in line with the candidate profile and key competencies 
• Professional CV (two pages maximum) 

Please indicate if you have the necessary documentation to work in France 

Closing date for applications: 8 January 2023 

At ICC, we make business work for everyone, every day, everywhere.
And when we say “everyone”, we mean it.
We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential and equality of opportunity is for everyone